CANCELLATIONS, TERMS & CONDITIONS AND PRIVACY POLICY

Terms & Conditions:

Please arrive on time to all appointments. If you are early, please wait until your appointment time (alternatively, send a message and if we are free sooner, we will let you know). If you are more than 5 minutes late to your appointment this may result in cancellation and loss of deposit as there may not be time enough to complete your treatment in the remaining time of your appointment.

Please come to all appointments free of makeup (including patch test for lash extensions).

Please come alone to your appointment. If you need someone to accompany you, please discuss this with us prior to booking. We operate a strict no children policy.

Treatment can only proceed if patch test results are negative (no reaction). In the case of a positive (reaction) patch test please contact your therapist. If you have any adverse reactions to a patch test, please seek medical advice immediately. We are not medical professionals and therefore unable to give any advice.

Strictly over 18’s only. There is a possibility that you may be considered, at your therapist’s discretion, if you are 16+. For this you will need written consent from a parent or legal guardian who will also be required to attend every appointment with you. Please arrange this with your therapist prior to booking any appointments. We reserve the right to refuse service. Under 16s are not eligible for treatments. For more information, please contact us.

It is your responsibility to let your therapist know of any medical changes since your last visit/patch test (including vaccinations and medications).

If you feel unwell in any way, have a cold, cough, fever or any allergies that may cause you to sneeze, please rearrange your appointment for when you are well. If you have been in contact with anyone who is unwell with any of the above symptoms, has Covid-19 or returned from overseas, please do not come to your appointment.

Your therapist has the right to refuse treatment upon arrival. This will not be without due cause and will be for your own or your therapist’s health or wellbeing.

We expect our staff to be treated with kindness and respect. We will not tolerate rudeness, bullying or intimidation of any kind. Failure to follow this will result in termination of the relationship and any future appointments will be cancelled.

 

Booking policy:

Your booking is not confirmed until receipt of deposit (prompted during the booking process). If you have not received an email confirmation, your appointment is not confirmed.

Balance can be paid via card or bank transfer. We do not accept cash.

 

Cancellation Policy:

48 hours’ notice is required for cancellations and rescheduling appointments. Less than this will result in the loss of your deposit. A new deposit will be required to book a new appointment.

If your therapist must cancel your appointment, your deposit can be transferred to a new appointment or refunded to you.

If you do not attend your appointment without notice you will be required to pay the full balance of your appointment and a new deposit, should you wish to rebook. We reserve the right to refuse future bookings.

 

Refund policy:

We do not offer refunds. If you have an issue with your treatment, please reach out within 48 hours of your appointment. You will be offered an appointment to discuss this and where reasonable, rectify your treatment. You are required to attend in person within a reasonable time period within a maximum of 1 week of your original appointment. If your therapist has no availability during this time, you can discuss possible alternative arrangements. Please note: Discounts are at your therapist’s discretion; we are under no obligation to offer these.

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Complaint’s procedure:

If you should wish to make a formal complaint, please do so in writing to charlie@thelashandbrowmechanic.com. Complaints will be handled as promptly as possible but please allow up to 28 days for a response.

 

 

By completing and signing this form you agree that:

• You authorise the fully trained and certified technician named to perform upon yourself the treatment(s) selected. You understand that it is NOT the responsibility of the technician to diagnose a client’s susceptibility to allergies.

• You understand that is your responsibility to inform us of any changes to your medical history including vaccinations and medications.

• You understand that you will be given aftercare instructions and that you are responsible for taking care to follow these and care for your lashes/brows in between appointments.

• You understand that a negative patch test result does not guarantee you will not have a reaction to the products and is not your therapist’s fault therefore you will not be entitled to a refund if you have an allergic reaction.

• You accept full responsibility for determining the treatment outcome (which may include decisions regarding the degree of lash curl, tint colour etc.) This has/will be agreed upon during your consultation or prior to application.

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PLEASE READ ALL INFORMATION CAREFULLY (Full address and directions are also below)

• PATCH TESTS MANDATORY FOR ALL CLIENTS POST LOCKDOWN for all Lash lift and brow treatments. Lash extension patch test is highly recommended.

• Please DO NOT attend your appointment if you are felling unwell, have any Covid-19 symptoms or have been in contact with anyone with Covid-19. 

• Please wear a mask to your appointment. These can also be purchased for £2.

• Please turn up ON TIME to your appointment. If you are early I will not be able to let you in. If you are more than 10 minutes late to your appointment I will be unable to to complete your treatment. If you are running late, please let me know ASAP.

• Please come to ALL lash appointments free of eye makeup (including lash extensions patch tests).

• You agree that if you need to cancel your appointment, you will need to do so with 48 hours notice to redeem your deposit. This includes moving your appointment. Any less than this will result in the loss of your deposit. 

• All balances will need to be paid at your appointment or beforehand via card, PayPal or bank transfer. I DO NOT ACCEPT CASH. 

 

My full address is:

21 High Tree Lane

Tunbridge Wells

Kent 

TN2 3FR

PARKING - The best place to park is in the visitor bays on Golding Road as the house is not directly on High Tree Lane. We are the first house on the right, on the walkway between 28 & 30 Golding Road. Please call me on 07805264552 if you need help with directions. There are other visitor bays further around the corner if needed but please do not park in a bay with a number on it. DO NOT PARK IN THE ROAD even where there are no yellow lines. There are new restrictions in place and you will get a ticket. 

 

I politely ask you to respect and understand that this is my home. If you need someone to accompany to your appointment, please let me know upon booking. I OPERATE A STRICT NO CHILDREN POLICY.

 

I look forward to seeing you soon!

 

Charlie xx

 

 

Privacy Policy:

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This Privacy Notice is designed to help you understand everything you need know about the what, why and how’s of our data gathering and processing operations, and what your legal right are.

We hope you’ll take some time to read this document; we’ve tried to keep it all as simple as possible and we will keep you informed if there are any changes to the way we process your personal data in the future, before making them.

We  responsibility of protecting your data very seriously and we do advise you get to know our practices – If there’s anything in this policy you don’t understand or if you want to ask any questions, please feel free to contact us using any of the details below.

 

What kind of personal data might we ask you to provide?

We will only ever ask for personal data if it is required for a specific purpose; with that in mind we have created a full list of all the kinds of personal data that we may ask you to provide in order to achieve those purposes. The kind of personal data we may collect are:

✓ Job applicant

Name, address, telephone, email, work and education history.

✓ Customer/ Client/ End user/

Candidate

Name, address, telephone, email, job title, health information, fingerprint (quick access), date of birth.

✓ Prospect

Name, telephone, email.

✓ Professional contact

Name, address, telephone, email, job title.

✓ Supplier

Name, address, telephone, email, job title.

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Why do we collect personal data?

We will use personal data firstly to fulfil any contractual obligations that exist between us and yourself; where we request personal data be provided to meet the terms of any such contract you will be required to provide the relevant personal data or we will not be able to deliver the goods and/or services you want. In such cases the lawful basis of us processing the personal data is that it is necessary for the performance of a contract.

We may also process your personal data in accordance with our legitimate business interests; this is on the considered measure that we need the personal data to achieve the various purposes and that it could be reasonable for an individual to expect their data to be used for those purposes.

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Our data processing activities conducted on the lawful basis of ‘legitimate interests’ are:

• To provide you with goods and services you are looking for

• To send notifications on subjects you have subscribed to, or otherwise

  asked us to keep you informed of

• To improve the quality of the services we offer, and to better understand our customers needs by requesting feedback, or requesting you review the services we have provided, or we may send survey forms that we ask you to complete

• To notify you of any changes to the goods and/or services we provide, or have provided, that may affect you

• To allow us to understand the scale and range of our customer base; for statistical analysis and market research

• To recognise when customers re-engage with our services

• To allow us to support and maintain our products in active service

• Improve website so content is delivered more efficiently

• To enhance the security measures in place that protect data we are responsible for

• To investigate any insurance claims
  We may also process your personal data in order for Victoria Genevieve Styling to

  comply with our various legal obligations; this may include:

• Providing for financial commitments between us and yourself, or to relevant financial authorities

• Complying with industry regulatory requirements and any self-regulatory schemes

• Carrying out required business operations and due diligence; e.g. administration, security, reorganisations, investment or corporate/asset sales

• Cooperating with relevant authorities for reporting criminal activity, or to detect ant prevent fraud

 

Who will we share your information with?

In order to achieve the above stated purposes for which we process your personal data, we may need to share your personal data with various third-party service providers who act as data processors.

We may share your personal data with third party organisations acting as data controllers or with specific individuals, groups or other organisations who act as neither data controllers nor data processors, but only where we are either legally require to do so by law or where doing so is necessary to achieve the intended stated purpose of processing the data.

In the event that we sell or reorganise our business, or if otherwise required by law or by an authorised regulator, we may transfer your personal data as part of the general business data to the relevant parties.

 

Where is my data going to be stored?

We will not transfer your personal data to any country outside the European Union (EU) other than those that have been granted an adequacy decision under the General Data Protection Regulation (GDPR).

We may be required to transfer your personal data to organisations who intend to transfer the data outside the EU. Where such transfers of data take place, we shall ensure that contracts are in place between the parties involved that ensure the recipient organisation has a suitable standard of data protection in place.

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How long will we keep your data for?

We will keep your personal data only for as long as required in order to achieve the purposes for which it was gathered, in line with this privacy notice.

For determining when personal data should be erased we shall take into consideration the amount of and sensitivity of the personal data we have, the amount of harm that could be caused by a data breach, the benefits of the purposes the data is being used for any legal requirements that we are bound to.

You may request that we erase your personal data at anytime, though in cases where there is a remaining relevant or legal reason why we are required to keep the data we may opt to restrict the amount of processing being conducted to what is absolute necessary in line with your legal rights in order to minimise the impact the processing will have.

Where the lawful basis of our processing is based on protection of vital interests and insofar any relevant health and safety obligations apply, we will retain your personal data for 40 years.